Frequently Asked Questions

Inagene Personalized Insights™ is designed for anyone who is interested in understanding which drugs work best for their pain management. Personalized Insights™ is also useful for people interested in knowing whether cannabis is a good treatment option. Parents can also use this kit for their children and family members.

The kit is available for $299 CDN (not including applicable taxes). Shipping and handling costs to Canadian destinations is included.

Yes. If you are a parent/guardian buying the kit on behalf of your child, you will need to set up the account under your name. If you are buying this on behalf of another adult, they will need a computer with internet access to register their kit and view their Personalized Insights™ report. Once registered, it is possible to print the report.

At the moment, Inagene Personalized Insights™ is only available for online purchase. We hope to bring it to health clinics and retail partners in the future.

The Personalized Insights™ report is provided solely through a secure online web-based portal.

You can track the status of your cheek swab sample – from when it arrives at our lab to when your results are ready – all from your secure online Inagene account.

From the time your cheek swab arrives at the Inagene lab, it generally takes 7 to 10 business days for your results to be prepared. You can check on the status of your test from your secure Inagene account.

If you are experiencing problems with your account, please get in touch with us at customerservice@inagene.com. You will receive a response within 24 hours.

Inagene is committed to protecting your genetic data and will never share or sell your data to third parties. Also, it’s important to note that no Inagene personnel can link your sample to your personal information – you have the only link to your results. We have comprehensive security controls to protect against unauthorized use, access, alteration, duplication, destruction, disclosure, loss or theft of your personal information. We maintain physical, electronic and procedural safeguards to protect your personal information.

Please refer to our Privacy Policy to learn more.

We can ship our test kit anywhere in the world. For destinations outside of Canada, an additional shipping and handling cost is applied.

We will provide a refund for unused kits purchased through our online store subject to the conditions outlined in our Return Policy.

Unlike other genetic tests, Inagene Personalized Insights™ is uniquely focused on providing the most comprehensive test to support decisions related to pain management and related treatments. Personalized Insights™ also includes evaluation of cannabis options. We do not test for disease risk, nor ancestry, nor answer other general genetic questions. Inagene uses its own lab to process all results and does not subcontract to other labs.

Our Personalized Insights™ report offers guidance on which drugs work best for you, and which you should avoid, so you can manage your pain more effectively.

Your Personalized Insights™ report is not intended to take the place of professional medical advice. Sharing your report with your healthcare professional is important so you can receive the medications and treatments that will work best for you, according to your genetic profile. Your healthcare professional may use the information contained in your Personalized Insights™ report for future reference when considering new medications for you. For example, test results should be considered in the context of other clinical variables including age, diet, organ function, other medications prescribed, and compliance in taking medications, as well as the type, stage, and severity of the specific disease being treated, and the disease’s comorbidity with other conditions.