Privacy

Your Health Data, Safeguarded with Care

We treat your personal information with the same care we'd want for our own.

  • Secure Data Handling

  • Your Data Is Encrypted: When we store or send you your information, we lock it with advanced encryption so only you and our systems can read it.

    Protected Data Centers: Your data is kept in secure facilities with strong physical and digital protections.

  • Strict Confidentiality

  • Limited Access: Only a limited number of our internal team members can see your personal information—and only when absolutely necessary.

    No Selling or Sharing: We never sell or share your genetic information with third parties.

    Privacy Training: Our team completes ongoing training on how to keep your data private and secure.

  • Accredited Laboratory

  • Anonymization: In the lab, your DNA sample is identified only by a unique barcode - not by your name. This ensures that your personal identity is not linked to your genetic information during analysis.

    Safe Sample Handling:     We follow careful, step-by-step procedures to protect your samples from start to finish. Your DNA is chemically destroyed when it is no longer needed.

    Minimal Sequencing: We analyze only an extremely small portion of your unique DNA - about 0.000006%, or roughly 200 out of 3.1 billion bases. By comparison, consumer genetic testing platforms like 23andMe typically examine over 500,000 bases. By using such a limited dataset, the genetic information we collect cannot be used to identify you or accurately predict traits beyond the specific purpose of this test.

  • Transparent Practices

  • Easy-to-Understand Policies: Our privacy policies and terms are written in simple language, so you know exactly how your data is used.

    Regular Updates: We keep you informed about any changes to our practices, so you’re never in the dark.

    Industry-Certified Testing: Our company meets strict international standards (ISO27001) to ensure your test results are accurate, secure and handled with care.

    Open Communication: If you ever have questions about your data, our friendly customer service team is ready to help.

  • You Have Control

  • Clear Consent Choices: We make it easy for you to decide what information you share, with clear options and explanations.

    Data Access and Deletion: You can ask us what data we have on you or request its deletion at any time.

    Ongoing Privacy Updates: We provide regular updates on new privacy measures and security improvements, keeping you in control.

Have questions about your privacy?

We're here to help.

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